WHAT IS ELECTRONIC ARTWORK?
Electronic artwork is that which
is produced using a graphic-oriented computer program (software such as Adobe Illustrator, Corel Draw,
etc.) and can store it on a disk or floppy drive. There are many different applications that produce "art" but not all of them produce quality output that can
be used for printing . Times have changed. 10 years ago camera-ready artwork came in the form of black and white 'slicks'. Today there are electronic formats that can do the same job. There are two distinct functions for the myriad of file
formats available today; some are for viewing on the screen (on the web) and others are used for printing.
Below you'll find the definitions of Vector electronic artwork
(required for towels) and Bitmap/Raster electronic art.
WHAT ARE THE TWO TYPES OF ELECTRONIC
ART (and what's the difference)?
Most graphics formats appear in in two forms - vector or raster. Typical raster
formats are TIFF, BMP, GIF and JPEG. Typical vector formats are .WMF Windows
(Metafile), .CDR (CorelDraw), .AI (Adobe Illustrator)
These images are saved by computers as lines or curves. Typical vector formats
are WMF (Windows MetaFile), CDR (CorelDraw), and AI (Adobe Illustrator) When
vector images are enlarged they are scaled accurately, thus they are much better
for use with drawings and logos.
Vector images works best for both process and spot printing and cannot be
used for web design, although vector images can easily converted to raster
images by using a graphic design programs like Adobe Illustrator and Corel Draw.
Graphic Images (also referred to as
bitmaps): Typical raster
formats are TIFF, BMP, GIF, and JPEG. The benefit of using raster images is that
it works well for photographs. When a raster image is sufficiently enlarged the
clear crisp details are lost and it looks more like a mosaic of colors.
images in the correct size can work for process printing and website design.
Most raster images, because of their complexity, cannot be easily converted to
vector images by even the most advanced programs and graphic designers.
WHEN WILL YOU START PRINTING MY PROJECT?
Once you have placed your order, submitted approved artwork and
have submitted your credit card information, we will immediately
begin working on your order. Realistically, each product has its
own specific, related production time associated with it. This
means that depending on the item (and the time of the year and
even the current workload of our production lines), it could take as
little as 6 business days or as many as 14 business days.
We will do our best to estimate the delivery date of your
order. It is not our intention to take orders that cannot
be filled within the timeline communicated to us.
During the initial day or two, we start by
creating, editing or converting the artwork for your job.
We will do our best to provide an electronic or paper proof to you,
especially if we've customized or created original artwork for
your order. When in
doubt, though, request a paper or electronic proof. Once given approval --
written or oral -- we start production on your product.
Cancellation of your order beyond this point will result in
either forfeiture of your deposit (if applicable), a 15%
restocking fee and/or charge of the amount of the quoted
artwork/setup fee. In cases where especially-short production times
are requested by the customer ("Rush Orders"), Golf
Country may not be able to provide a paper proof (and if we can
it will most
likely be in electronic format).
HOW LONG DOES IT TAKE TO GET A PROOF?
The arrival of your proof is dependent on the type of artwork
needed for your product. Most artwork production takes one day,
which means you'll see a proof after one full business day from
the time you've submitted your art. If
we are creating the artwork, we obviously need a little more
lead time. Usual turn around time for this is usually 1-3 days.
WHAT IF I'D LIKE TO CHANGE SOMETHING ABOUT
MY ARTWORK / LOGO?
Golf Country reviews all submitted artwork free
of charge, making sure
all requirements are met. If a minor change is required, we will
do our best to make that change without a cost to you.
However, there are times that vector artwork must be created in
order to make your imprint job a reality. In these cases,
we will do our very best in order to include this cost in our
quotes. Since we do not always have this information ahead
of time, we reserve the right to add these artwork charges to
your final order price/invoice.
WHAT DOES THE DELIVERY TIME INCLUDE?
Delivery estimates are calculated by adding the average
manufacturing time for a product, plus 1 day for artwork
proofing and 2-5 days for shipping. Creation of custom artwork,
customer delays in artwork approval and differences in standard shipping times
often affect the estimated or quoted in-hand delivery date.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Most imprinted orders ship in 10 business days from approved
artwork is submitted. Every order
will be treated with the same respect and priority.
However, if you need to have your order processed. The start of production
time is based on when we receive your order with a valid method
of payment as well as all design information needed to complete
the order. On orders where you have requested proofs, the
production time begins when we receive your final approval. (All
times indicate business days.)
Additional artwork, delays in production or sign-off can
increase the time it takes to get you your product. If you have
more questions or concerns, please contact us at 810-364-9160
WILL I ALWAYS RECEIVE THE EXACT QUANTITY
OF TOWELS ORDERED?
Most of the time, you will. We try to produce your order in the exact quantity ordered, but
this is not always possible due to quality control efforts and
fast running machines (especially with imprinted towels) we use. We reserve the right to ship and
subsequently bill or credit, your charge card or account, for up
to 5% over or under the desired quantity.
CAN I EXPEDITE THE SHIPPING ON MY ORDER?
Yes. There are primarily three ways orders are shipped: Ground, 3-Day
Select (UPS), 2- Day Air or Next Day/Overnight shipping. Restrictions may apply based on where your order is being
shipped (obviously there is no way to 'ground' shipping an order to
Hawaii or Jamaica) . Orders are typically quoted using ground
shipping as the preferred method. If you would like to
speed up the shipping (presumably to receive your order a day or
two earlier), please contact your product representative.
In many cases we cannot change production times on our imprinted
products. For details on "Rush" ordering a product
listed on our site, contact your product representative.
WHERE CAN I SHIP MY ORDER?
We are happy to ship to anywhere around the world, but if you
are not in the United States, please contact us before you place
an order since some of our services are not available to all
countries. Please note that we do not ship to P.O. Boxes and
shipments to APO addresses CANNOT BE
I WOULD RATHER NOT PAY BY CREDIT CARD. IS THERE ANY OTHER WAY
TO PURCHASE FROM GOLF COUNTRY?
98% of our orders are paid for using a credit card.
However, if you wish to pay by check or money order, we
require full payment prior to starting your order. For more
information, please speak with one of our customer service
CAN I SET UP AN ACCOUNT WITH GOLF COUNTRY?
In certain rare circumstances, Golf Country will extend credit to approved
customers whose business warrants setting up dating and
payments. Even so, we will still require that first-time
orders be pre-paid in order to establish a payment
history. After that, only approved accounts are set up on
net 30 term dating.
The reason we've come to
frown upon account sales is that we've worked hard
to offer the lowest,
most competitive pricing on our products
and services. If we end up
having to return to the
days of having to chase down customers that pay late or don't
pay at all, we'll have to raise our prices to cover the cost of
managing those accounts. Understandably, this setup
could be hazardous to our business in the long run. We'd
rather NOT allow that to happen. Contact a sales or customer service representative to discuss
this option if you feel you must purchase
product on account.
So you've searched and searched, but still couldn't find an answer
to your question? No problem! Just
click here to drop us a line.